As part of the REAL Family we have over 100 years calling experience, We are experts at having great values based conversations centrered around our core values of Respect, Ethics, Activism & Love.
Our mission is to have truely warm conversations with every person we speak to, whether it is handling inbound DTV to phone acquisition, calling socially & digitally generated leads or nurturing charity donors through our many retention programs.
Ethical conversations begin with inspired callers and this is why we invest so heavily in recruiting Fundraisers who deeply care and match our values. We are passionate about training standards going above and beyond to ensure that everyone who works on your campaign is both passionate and extremely knowledgeable about your cause.
Award winning culture means that our callers always make the right decision even when no one is listening. It's one of the reasons we won the business culture award for small business in 2020 and were runners up for Brand, Purpose & Values.
We utilise cloud based call centre technology that is GDPR, PCI and data protection compliant making both remote and office based calling secure and possible. With all of our staff directly employed (no agency staff or nasty zero hours contracts) on full time contracts and DBS checks on everyone you really are in the safest hands.